Meiro Business Explorer
All of your customer data: connected and activated.
Introduction
Introduction to Meiro Business Explorer
What is Meiro Business Explorer? Meiro Business Explorer helps to analyse and understand behavio...
Where to start
Product tour When you first log in to Meiro Business Explorer, you will notice the Welcome Scree...
Glossary: what is what in Meiro Business Explorer
Attributes Attributes are characteristics of a customer that help to build a more holistic pictu...
Terms & Conditions
To learn more about Meiro Terms & Conditions please refer to this article.
Meiro User Security Guidelines
To learn more about Meiro User Security Guidelines please refer to this article.
Technical Support
Overview Encountering issues and bugs is part and parcel of using just about any software system...
User Interface
User Interface of Meiro Business Explorer
After logging into Meiro Business Explorer, you will get access to the following on your home s...
Tab: Customers
You can access the Customers tab by clicking on the icon in the home screen or on the tab in the ...
Tab: Segments
A segment is a group of customers with the same attributes and behaviour together for easier diss...
Tab: Data
The Data tab summarises all the information about the available data: Diagnostic Dashboard t...
Tab: Administration
The Administration tab is only available to users with an administrator-level of access. The ...
Tab: Trash
The Trash tab shows all removed: Export destinations, Segments, Users. You can sear...
Tab: User Settings
The User Settings tab displays the main information relevant to the user account. User Setti...
Getting Started
What can I understand through customer profile
Customers tab displays individual customer profiles that contain data which has been merged from ...
How to build your segments and use data to understand your customers better
In some cases, it might be helpful to narrow your search for customers with a particular set of c...
Understand the bigger picture of your data
It is easy to get lost in the sea of data. The Data tab will help you to understand the bigger pi...
Tutorials
Customers who have email engagement in a particular country
When running a country-specific email campaign, you may want to be able to view the customers ...
Customers who visited the website, added items in the cart but left without a purchase
It’s common to have customers leave items in the cart and leave before making a purchase. It is a...
Engaged customers who prefer browsing on a mobile device
In this case below, we’ve set some conditions to help us segment customers who are both engaged w...
Website visitors who are non-customers
In some cases, a business may want to convert all of its visitors into customers. In Meiro Busine...
FAQ
Admin/user level of access
Each person that uses Meiro Business Explorer can be granted either user or admin level of access...
Creating a user but “User is already in Trash”
“User is already in Trash” message means that a user with the same email has been already creat...
How Channel Engagement works
Channel Engagement chart helps you to understand how data sources/ channels are popular among you...
How conditions work
A condition is an attribute or a set of attributes defined for a particular segment that narrows ...
How compound attributes/ conditions work
Compound attributes are attributes for which different dimensions (sub-attributes, as Date, Reven...
How labels work
Labels can be assigned to a particular attribute by Meiro analysts. A list of attributes with lab...
How tags work
Tags can be assigned to segments to help keep them organised. A list of tags assigned to the se...
How to customize Meiro Business Explorer
Some of the features can be customized with the help of the Meiro team, others can be easily mana...
How to find the help I need: user documentation, tips, product tour
You can always return to the product tour that was introduced when you started to use Meiro Busin...
How to hide data sources from the Diagnostic Dashboard
An administrator can choose which data sources will be displayed in the Diagnostic Dashboard's ch...
How to invite/get access to a segment
How to invite to a segment As an author (or administrator) you can invite other users to a segme...
How to manage Data Protection
A Meiro Business Explorer Administrator can be adjusted to your Data Protection policies. Some ...
How to restore deleted users, destinations and segments
All deleted users, destinations and segments are stored in the Trash tab. From there they can be ...
How to save customer profiles
Each customer has their own ID, which you can see in the URL of the Customer Detail. Copy the URL...
How to set an additional attribute in the Customers tab
In order to set an additional attribute that will be visible for your searches in the Customers t...
How to set mandatory attribute for customer definition
This feature can be set by an administrator. Go to the Administration tab / Customer Definition ...
How to use Meiro Business Explorer for reporting purposes?
Reporting can be achieved in Meiro through: Segment Insights tabs offering automated insights ...
How to use parentheses in segment conditions
It is possible to build more complex queries by using parentheses in your segment conditions, for...
Mandatory and exported attributes
Mandatory and exported attributes are used for exporting data and can be seen in the Data tab/ So...
My data looks strange after exporting to CSV format
If your data looks strange with unusual characters like &#*, it is highly likely that your fi...
Recommended browsers
Chromium: version 58 or newer Google Chrome: version 58 or newer Microsoft Edge: version 16 or ...
Segment destination does not work, what can I do?
In order to set up a custom destination (anything other than export to a CSV file) you need assis...
To Export Out Of Available For The Destination
To Export Out Of Available For The Destinations shows the number of customers out of segmented cu...