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Tab Channels/Journey Canvas

The Journey Canvas feature enables you to design and visualize customer journeys tailored to individual behaviour, preferences, and interactions. Below are the detailed specifications and guidelines for using this feature effectively.

Prerequisites for Journey Canvas

To work with Journey Canvas, ensure that the Journey Canvas tab is enabled by the administrator for your user role.

Journey Canvas list

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The name of the journey.


Number of arrived, dropped and completed customer entities throughout the entire journey.


represents the current state of a journey. This status helps users understand the lifecycle stage of a journey, whether it's still being drafted, pending activation, actively running, or finished.


Date and time when a journey was created.

Modified at

Date when a journey was lastly modified.


Edit the journey.

Learn more: about Journey Canvas in this chapter