Genesys plays a significant role in the field of customer experience and engagement, offering tools for businesses to effectively connect with their target audience. With a focus on practical solutions and advanced analytics, Genesys enables businesses to improve customer interactions by delivering personalized experiences that resonate with individual preferences and behaviors.
Steps to set up Genesys
Follow this step-by-step guide to configure the component:
- The first step is to set up the loader within Meiro Integration by following the instructions given in this article.
- Set up the loader as a destination in CDP. Read here.
- Continue with exporting your segmented customer profiles. Refer to this article.
Setting up the loader in MI
Data In/ Data Out
|The loader requires a CSV input file to be specified in the configuration and to be placed in the
/data/in/tables directory. The content of a CSV file depends on the method chosen.
Learn more: about the folder structure here.
Methods allow you to import, delete, or clear contacts in Genesys. There is a list of available methods and examples of CSV files for each method described in the section below.