What happens to the data if I decide to stop using Meiro?

All your data belongs to you which is backed up by Meiro Terms & Conditions.

This means that by design, the client has the right to access all of your customer data (1-st party customer data, metadata, processing scripts, and components configurations made for the project), free of charge, any time.

For instance on-premises or hosted on the client-provided infrastructure, the client has full access to the data as all products are running on the client's infrastructure and can access the underlying databases at any time.

If Meiro CDP is hosted and managed by Meiro, it is possible to extract data easily using Meiro Integrations (please contact Meiro support if you need help). Meiro will provide processing scripts and components configurations in under 24 hours upon request.

Should you decide to terminate your subscription to Meiro CDP, we will operate a Data Takeout, in which we will send to your storage of choice: 

• All customer events that Meiro has collected and stored, including raw and transformed data, customer data model, unified profiles, and derived customer attributes 

• A snapshot of all ETL queries used for the transformation of customer data 

After the Data Takeout, Meiro will terminate your CDP instance and remove all of your customers’ data that we store on our servers.