Data In

The loader requires CSV input file to be specified in configuration and to be placed in /data/in/tables directory. Content of a CSV file depends on the method chosen. 

Data Out

N/A

Upload contacts

This method allows uploading contacts to Genesys from a CSV file.

An example of a CSV file:

• id - when id is present in CSV file. Name of column must be explicitly defined in configuration id_column. When id is defined - component is using id for upsert;

• callable - when callable is present in CSV file. Name of column must be explicitly defined in configuration callable_column;

• rest of the columns have to match to columns defined in Genesys Contact List.

Delete contacts

This method allows deleting contacts from Contact list by Contact ID. An example of CSV file:

• only ID is required in input CSV file. Name of ID must be specified in configuration.

Clear contacts list

This method allows truncating all contacts from defined Contact list ID.

Region 

(required)

Location of a Client (or name of region (e.g. Korea, Austria, etc.))

Client ID 

(required)

If contact_list_id is set, the contacts are pushed to the contact list with this ID. Otherwise, a new contact list is created.

Contact ID, which is under Contact List ID, determines which column from contact is used as ID.

Client Secret (required) 

Password to client’s ID.

Fiile name

(required)

Name of file must be specified (eg. upload_contacts.csv).

ID column

(optional)

Name of the column in the CSV file which holds IDs of contacts. If specified - contacts with known ID will be updated. Column name must be also present in columns_names.

Callable column

(optional)

Optional information if contact is callable or not (0 - not callable, 1 - callable). Default 1. Column name must be also present in columns_names.

Contact list ID or Contact list name

(at least one is required)

• if contact_list_id is specified - contacts are uploaded to existing Contact List;

• if contact_list_name is specified - new Contact List with defined name is created. Contacts are uploaded to newly created Contact List ID.

Clear contact list before upload

(optional)

If clear_contact_list_before_upload is enabled. All contacts are truncated from Contact List ID before contact upload.

Column names

(required)

Columns in CSV file which correspond to columns in Genesys Contact List.

Phone columns

(semi-required)

Column is required only when new contact list is created (when constact_list_name is specified). Column name must be also present in column_names. type specifies type of phone number - home, cell.

File Name

(required)

Name of file must be specified (eg. delete_contacts.csv).

ID column

(required)

Name of the column in the CSV file which holds IDs of contacts.

Contact list ID

(required)

ID of contact list where given contacts should be deleted.

Contact list ID

(required)

ID of contact list where all contacts will be deleted.