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Managing email consent: Blocking and Unblocking Email Addresses

To manage email communications effectively, you can block or unblock email addresses on a profile's detail page. If a profile has the email consent attribute filled with one or multiple addresses, find a button next to each email address to block or unblock based on its current status.

Before you can use the block/unblock email address feature, ensure that you have “Edit email blocklist” permissions granted. If you do not have this ACL, you won't be able to use the block/unblock buttons.

Blocking Email Address

To block an email address, follow these steps:

Remember: the attribute's value won’t be changed immediately after blocking or unblocking an email address. There may be a delay in updating the attribute.


Unblocking Email Address

Follow the same steps if you need to unblock an email address.

Remember: if you need to unblock a bounced email address, please note that you need to unblock it in two places: within CDP and in your SMTP provider's administration. This ensures that the email address can receive communications again.