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Connector ipSCAPE

ipSCAPE is a cloud-based contact center software that is a comprehensive solution for managing customer interactions and communication channels. By leveraging ipSCAPE's integration capabilities, organizations can seamlessly transfer relevant customer data, including interactions, preferences, and engagement history, to their CDP. This integration enhances the ability to create a unified and enriched customer profile within the CDP, facilitating a more personalized and targeted approach to customer engagement. 

Data In/ Data Out

 

Data In

N/A

Data Out

Upload all files in /data/in/file


ipSCAPE calls output file /data/out/files/ipSCAPE_calls.NDJSON

ipSCAPE lead details output file /data/out/files/ipSCAPE_lead_detail.NDJSON

ipSCAPE activities output file /data/out/files/ipSCAPE_activities.NDJSON

Learn more: about the folder structure here.

Parameters

ipscape 1.png

Required credentials to connect:

  • Domain
  • Name
  • Password
  • API Key

 

API Resources

ipscape 2.png

Calls

Enabled Enabled 

Enable calls data source to download - API endpoint /api/latest/campaign/readcallslist

Learn more: about activities list here

 

Lead Details

Enabled Enabled 

Enable lead details data source to download - API endpoint /api/latest/lead/readleaddetails


Learn more: about API endpoint here  

From Date (required)

Date from which to download lead details.

Using natural language → eg. now, now - 7 days, now + 8 hours, 5 days ago

  

Learn more: about the details of natural language parsing here

To Date (required)

Date to download lead details.

Using natural language → eg. now, now - 7 days, now + 8 hours, 5 days ago

  

Learn more: about theetails of natural language parsing here

Activities

Enabled

Enable activities data source to download - API endpoint /api/latest/activity/readactivitieslist


Learn more: about API endpoint here  

From Date (required)

Date from which to download activities.

Using natural language → eg. now, now - 7 days, now + 8 hours, 5 days ago

  

Learn more: about the details of natural language parsing here.

To Date (required)

Date to download activities.

Using natural language → eg. now, now - 7 days, now + 8 hours, 5 days ago

  

Learn more: about the details of natural language parsing here